Terms and Conditions

COPYRIGHT - All copyrights wholly reserved by Pink Fish Designs. No part may be reproduced whole or part under any circumstances.

PAYMENTS - Once your payment is processed and cleared, your order will be made and then shipped to you. We accept all major credit cards and Paypal for payments.

PRODUCT AVAILABILITY - All our customised products should be in stock however there may be peak times when we run out of some particular styles.  If this was to happen we will contact you and offer another item or if we are unable to offer a suitable product we will provide a refund in full.  If a product has been out of stock for some time and you require it please feel free to contact us to discuss. 

ORDER CANCELLATIONS AND CHANGES - Changes to orders or cancellations can only be  accepted if we have not commenced production of your work. If you wish to change or cancel your order you will need to do so via email or by calling us.

EXCHANGES AND REFUNDS - There are no exchanges or refunds provided for change of mind. However items that are faulty or damaged, not including damage by incorrect attempts of application of personalised labels, will need to be reported to us within 7 days of your receiving.

ERRORS - An error made by Pink Fish Designs will be reprinted and posted free of charge however errors that are within the wording submitted by the clients will be reprinted at a cost to the client. It is the clients responsibility to check all personalised wording is correct at the time of placing the order. 

LABEL ONLY APPLICATIONS - All 'Label Only' products will be sent with clear application instructions. The instructions will need to be followed to avoid incorrect adhesion. Pink Fish Designs do not accept any responsibility for Labels not applied correctly or damaged during the application process. 

COLOUR DISCLOSURE - Acutal colours may vary slightly from photos or colours seen on screen.

ADHESIVE LABEL CARE - We use the highest quality adhesive vinyl, designed for durability. This means it is removable but is definitely not reusable. To ensure a long lasting life please ensure you follow the following: -  Do not put in the dishwasher, Handwash only, Do not soak, Do not microwave, Do not place in freezer, Do not scrub or use abrasive items such as scourers.

CLOTHING CARE - Clothing items are created using transfer paper and heat press, which makes it more affordable and a simple design process.  Clothing items will need to be washed inside out to minimise the risk of peeling and fading. It is also recommended that they be hung out to dry immediately after being washed. If an item is stretched the print will have what appears to be 'cracks' this is because the print is embedded within the fibres of clothing it is just on the top surface.

SHIPPING & POSTAGE - Please ensure delivery details are correct when placing order. If you are paying with Paypal please ensure your delivery dress with Paypal is current as Pink Fish Designs  take no responsibility for lost items posted by us to an address that has been incorrectly provided by the customer. If your package is going to a business address please ensure business details are provided. 

All items are sent via Australia Post. Pending size , most orders will be sent with tracking details. Express Post is available at additional fees - this will also be sent with tracking details. 

SHIPPING EXPECTATIONS - Australia Post can be unpredictable especially in peak seasons such as Christmas, therefore we ask that you allow extra time for delivery.  Normal deliver period for National Orders is 5 business days. However International Orders can take more than 10 days depending on destination.